Burst pipe, sewer backup or major leak? Shut off your main water valve and call now: (669) 350-3719
Emergency Plumbing Β· Santa Clara County

Water where it shouldn't be? We're on the way.

Burst pipes, sewer backups, overflowing toilets, no hot water β€” when plumbing goes wrong, every minute adds to the damage. Down The Line Plumbing gets a licensed plumber to your door fast, stops the problem, and explains your options clearly before any repair begins.

Licensed Β· CA Lic. #1091577
Family-owned & local
Upfront options before work
Clean, protected work area
Financing available

🚨 Emergency Service

Emergency? Calling is fastest. Otherwise, send a request and we'll call you back.

Tap to call β€” a real person answers(669) 350-3719
or send a request
Thanks β€” we've got your request. For an active emergency, please also call (669) 350-3719.
Since 2011Owner's plumbing experience
15 CitiesAcross Santa Clara County
3 OptionsPresented for every repair
Photo + VideoProof of every problem
Residential plumbing services

Every stage of the problem, handled.

From the emergency call to the long-term fix, we cover the full range of home plumbing.

Down The Line Plumbing hydro jetting trailer and service van

Drain Cleaning

Slow or clogged drains cleared properly, not just pushed further down the line.

  • Clogged sinks, tubs & showers
  • Toilet clogs
  • Main line clogs
  • Hydro jetting
  • Recurring clog diagnosis
Root-damaged storm drain line in Los Gatos

Sewer Services

We camera-inspect your sewer line, show you the video, then recommend the right fix.

  • Sewer camera inspection
  • Sewer backup service
  • Sewer line repair & replacement
  • Trenchless sewer replacement
  • Pipe bursting
Water heater installed by Down The Line Plumbing in San Jose

Water Heater Services

No hot water, a leaking tank or strange noises? We repair, replace or upgrade your heater.

  • Water heater repair
  • Leaking water heater
  • Water heater replacement
  • Tankless water heater installation
Moen Flo smart water shutoff installed in Los Gatos

Leak, Pipe & Water Line Services

Hidden leaks, weak or high water pressure and failing pipes, found and fixed at the source.

  • Leak detection
  • Low & high water pressure diagnosis
  • Pressure regulator repair
  • Main water line repair
  • Whole-home repiping
Shower trim and tub fixture installation

Plumbing Fixture Services

Clean, leak-free fixture installation and repair, with the work area protected and cleaned up.

  • Faucet installation & repair
  • Toilet installation & repair
  • Showerhead & shower valve installs
  • Sink installation
Seismic gas shutoff valve installed in Sunnyvale

Residential Plumbing Installation & Repair

General home plumbing repairs and new installations, diagnosed properly and done right.

  • Plumbing installation
  • Pipe replacement
  • Residential gas line work
  • General plumbing repairs

Plumbing emergency right now?

Talk to a plumber β€” not a call center. We'll tell you what to do while we're on the way.

Before we arrive

5 steps to limit damage while you wait

Quick action in the first few minutes can save thousands in water damage. Here's what we tell every caller.

Safety first: If water is near outlets, appliances or your electrical panel, stay out of the area and switch off power at the breaker only if you can do so safely and dry.

Shut off the main water valve

Usually at the front of the house near the hose bib, in the garage, or at the meter by the street. Turn clockwise until it stops.

Turn off the water heater

If the leak involves hot water, shut off the cold supply to the heater and set gas units to "pilot" or switch off the breaker for electric.

Stop using drains and toilets

During a sewer backup, every flush or rinse pushes more wastewater into your home.

Move valuables and soak up water

Lift rugs, electronics and furniture out of the wet area. Towels and a wet-vac help prevent water from spreading.

Take photos for insurance

Snap pictures of the damage before cleanup. We'll also document what we find with photos and video.

Emergency or not, same honest process

See the problem. Understand your options.

An emergency is stressful enough. You shouldn't also be guessing what's wrong or what it will cost. Here's what happens after you call.

01

We listen

Tell us what's happening. We'll walk you through immediate steps to protect your home.

02

We stop the damage

First priority on arrival: stop active water and make the situation safe.

03

We investigate

We find the real cause β€” with sewer camera inspection when it's needed.

04

We show you

Photos and video of the problem, plus clear repair options and pricing.

05

We fix & clean up

You choose the option. We protect your floors and haul away job waste.

Owner Gustavo Soto and family with the Down The Line Plumbing service van
Family-ownedPlumbing experience since 2011
About us

Local Service Built Around Your Home

Down The Line Plumbing Inc. is a family-owned company built around a simple idea: homeowners should feel comfortable with the people working inside their homes.

Owner Gustavo Soto has worked in plumbing since 2011, gaining experience across residential, commercial, and apartment plumbing before starting the company with his wife approximately five years ago. Today, the company is focused on serving residential homeowners with the transparency, communication, cleanliness, and personal attention that help turn a first service call into a long-term relationship.

Clear explanations, no pressure
Photo & video documentation
Multiple repair options
Floors protected, waste removed
Service areas

Emergency plumbing across Santa Clara County

Don't see your city? Call β€” we'll let you know right away if we can reach you.

Reviews

What homeowners say about our team

Homeowners mention our transparency, punctuality, clean work and communication β€” including on emergency calls.

β€œWe had a great experience with Down The Line Plumbing. Gustavo was efficient, professional, and attentive from start to finish. He thoroughly explained the issue, walked me through the repairs that were needed, and answered all of my questions clearly. I really appreciated their transparency and the care they took to make sure I understood the work being done. The repair was completed promptly, and everything was left clean when they finished. We definitely recommend them to anyone looking for an honest, knowledgeable, and reliable plumber for small and big jobs.”

J
Jesse C.Down The Line Plumbing customer

β€œGreat service all around. We've done quite a few projects around the house lately, from swapping out a garbage disposal to our latest project replacing two toilets, and this team is honestly the only one we've found that is fair, transparent, and reasonably priced. Their work is clean, fast, and they actually show up when they say they will. Plumbing issues are always a bummer, but they made the whole process stress-free. Highly recommend!”

C
Camila L.Down The Line Plumbing customer

β€œDown The Line Plumbing did a great job and got everything done super quickly. They were easy to work with, efficient, and made the whole thing really simple. I'd definitely use them again and recommend them to others. Great job!”

F
Fabian G.Down The Line Plumbing customer

β€œI called for emergency service at my property, and the person who took care of my water softener issue was able not only to fix the problem but also to provide very helpful information. I value technical support and assistance that helps me understand why it is important to have trained and prepared personnel available to help. Thank you.”

T
Tiago B.Down The Line Plumbing customer

β€œI have had several plumbers through the years and never felt the need to leave a review until today. Caesar with Down The Line Plumbing is a knowledgeable, polite, and respectful young man. After the faucet installation, he properly disposed of all materials, left the work area spotless, and remained until he was assured that everything was working properly and no leaks were present. Great company and even greater associates, from the office staff to the installers.”

R
Robert S.Down The Line Plumbing customer
FAQ

Emergency plumbing questions

Still unsure if it's an emergency? Call and describe what you're seeing β€” we'll tell you honestly.

What counts as a plumbing emergency?
Anything causing active water damage, a sewage backup into the home, a main line leak, a leaking water heater, or a loss of water or hot water that you can't safely live with. If you're not sure, call β€” we'll help you decide.
How fast can you get to my home?
We prioritize active leaks and backups. When you call, we'll give you a realistic arrival window based on your location and current schedule, and walk you through how to limit damage in the meantime.
Will I know the price before you start?
Yes. After we stop any active water and diagnose the cause, we show you what we found with photos or video and present repair options with pricing. No work begins until you choose.
Where is my main water shut-off valve?
In most Santa Clara County homes it's near the front hose bib, in the garage, or at the water meter box near the street. If you can't find it, call us and we'll help you locate it over the phone.
Do you handle sewer backups and camera inspections?
Yes. We clear the backup, then run a sewer camera to find the cause β€” roots, a collapsed line or a blockage β€” so you're not paying for the same backup twice. Trenchless repair options are available.
Do you offer financing or warranties?
Financing is available for larger repairs like water heater replacement, repiping and sewer line work. Ask about warranty coverage on the specific repair when we present your options.
Free, no-obligation quote

Get a free quote.

Planning a repair, replacement or upgrade? Tell us what your home needs and we'll get back to you with clear options and pricing. Plumbing emergency right now? Call us instead. It's the fastest way to reach us.

Plumbing emergency? Call(669) 350-3719
Emailinfo@downthelineplumbing.com
HoursMon – Sat, 8:00 am – 8:00 pm
LicenseCA Lic. #1091577
ServingHomeowners throughout Santa Clara County

Get a Free Quote

Takes less than a minute. We'll reply quickly.

Thanks, we've got your quote request and will be in touch soon.

Don't let a leak become a flood.

Call Down The Line Plumbing now. Talk to a real plumber, get clear answers, and get your home back to normal.

Emergency Help Free Quote